Journal of Emerging Trends in Engineering and Applied Sciences: Research Areas

Article Title: ICT APPLICATION IN HIGHER EDUCATION: DESIGN OF AUTO-RESPONSE SYSTEM FOR STUDENTS' ENQUIRIES (ASSE)
by Johnson O. Victor, John Emmanuel and Ajayi Olusola

Abstract:
Student Support System is increasingly becoming one of the prioritised areas ofconcern in all tertiary institutions especially in Nigeria. Web portals are replacing the usual manual processes. Meanwhile students still find it challenging to have access to timely information anytime anywhere. The adoption of Mobile Computing and Telecommunication on portable devices such as ipads, smartphones, and handsets have made possible information delivery at the fingertips of users. With Computer-Telephony Integration (CTI), an Interactive Voice Response System (IVRS) can be deployed. This research work therefore is based on the design of IVRS to fit into tertiary institutions Students'Information Systems in Nigeria, Rufus Giwa Polytechnic being the case study. Rapid Application Development approach is adopted. The system is developed using VOXEO Prophecy Server, HTML, Ajax-PHP, WAMP Server and MySQL with the school web portal to provide IVR Server and required database.The system is to eradicate errors, stress, delays and long queues in accessing timely and resourceful information as being experienced by students, while management personnel can generate flexible reports for timely decision making for running academic calendar more efficiently. The system performs optimally by delivering result to students with use of their mobile devices.

Keywords: web portals; computer telephony integration; databases; interactive voice response; client/server

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