Journal of Emerging Trends in Engineering and Applied Sciences: Research Areas

Article Title: Usability Analysis of Students Information System in a Public University
by Nordaliela Mohd Rusli, Suriani Hassan and Nathaniel Erickson Liau

Abstract:
This study aimed to discover factors leading to usability problem found in the students� information system. The experience of the respondents� and impressions of the investigated application were obtained from the surveys and interviews. Data was collected using Computer System Usability Questionnaire. The respondents in this study were 132 students of Computer Science program and two operation officers from Information Technology Department. Four factors were constructed using factor analysis. Assigned as the usability criteria that affect user�s impressions are; useful information, timely access, interface design, and error recovery. Moreover, four qualities are found to create nuisance to the users; time taken to complete the task is frustrating, functions and capabilities of the system is not as expected, error message is not stated clearly and recovery from mistakes is not easy. Based on the results, it is necessary to develop a hostel management system for all hostels in the campus. A limited version of proposed hostel management system is presented. It is also suggested to include response from different background for example respondents from economy science in the future. Reducing these limitations is necessary in order for the results to become potential guidance for the next iteration of the development process.

Keywords: usability, factor analysis, student, information system

Download full paper