Journal of Emerging Trends in Engineering and Applied Sciences: Research Areas

Abstract:
Transportation system of Dhaka city is under huge challenge of managing growing number of private cars and non-motorized vehicles. Traffic congestion is an everyday scenario of this city. Buses are the only available organized public transport system in Dhaka. This research assesses the quality of service provided by the bus network system and its deficiencies. Under the study, demand-supply conditions and performance of the public buses had been identified by processing field survey data according to a suitable mathematical procedure. For this purpose, 7 different bus routes were chosen and a total of 100 passengers of buses were interviewed with a predetermined structured questionnaire to know their experience, level of satisfaction and opinion about the existing service as well as their expectations. It was observed that the existing bus service quality is very poor. There is no specified time schedule for the buses operating; hence passengers waiting time at station is longer. Except a few bus of seating service, all the buses carry extra passengers than the seat capacity and always remain over-crowded. Thus buses are often not accessible for disabled or elderly persons as well as for women.

Keywords: traffic congestion, bus network system, deficiencies, demand-supply conditions, over-crowded

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