Journal of Emerging Trends in Economics and Management Sciences: Home

Article Title:
Burnout, Job Characteristics, and Intent to Leave: Does Work Experience Have Any Effect
by Mouna Knani and Pierre-Sebastien Fournier

Abstract:
Recent changes in employment conditions due to globalization, innovation, and economic crisis have made many employees vulnerable to job burnout. The literature shows that innovation can have both positive and negative impacts on employees? well-being. The implementation of new technology may increase job demand, employees feeling of emotional exhaustion, and intentions of leaving. This study examines if the number of years of work experience may moderate the level of burnout felt by employees (i.e., emotional exhaustion, depersonalization, and personal accomplishment), their perceptions of job characteristics (i.e., job demand, decisional latitude, and social support) and their intent to leave. Data are collected among agents and advisors working at a Canadian high education institution, a few months after the implementation of Banner, an information system used to manage and query students? data. The results show no significant effect of work experience on burnout and job characteristics, but a positive significant effect on intent to leave. Experienced employees are not more prepared than their less experienced colleagues. The findings suggest that employers should increase job resources (e.g., training, feedback, and social support at work) during the implementation of new technology.

Keywords: work experience, burnout, job content, intent to leave, technological change

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