Journal of Emerging Trends in Economics and Management Sciences: Home

Article Title:
Factors Affecting Banking Agents to Adopt Groupware System: Empirical Evidence from the UTAUT Model
by Amira Khelil and Habib Affes

Abstract:
The introduction of the new technology of collaborative work (Groupware) by banks, expand the vertical organizational structure to the transverse work. However, Groupware use in the Tunisian Banks is still limited. This raises the problem of determinants influencing its use by banks. THIS research aims to identify the determinants of the technology groupware adoption by banking staff. The model chosen in this study is inspired from the unified theory of acceptance and use of technology. The purely experimental practice of the model was conducted on a sample of 272 front office Tunisian agents. The research results analysis was carried out through fractional analyses and structural equation methods. Our results show that the adoption of Groupware in Tunisian banks with mixed capital is influenced by the easing conditions, the social influence and the expected performance. However, the effort expectancy has no significant effect on the Groupware use in these banks. Knowing the determinants on Groupware adoption could help the human resource managers to develop more efficient policies for the use of the groupware system and to improve the collaborative work in their bank.

Keywords: groupware, adoption, UTAUT, Tunisian banks, determinants, structural equation.

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