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Article Title: Educators' Perceptions Of The Performance Appraisal In Kwazulu-Natal, Durban South
by Ms P.N. Mkhonza, Prof. S. Perumal, Dr.Z.E. Cebisa, Dr K Perumal and Dr M Williamson

Abstract:
This research investigated educators' perceptions of performance appraisal and was conducted in the Umlazi district, Phumelela circuit, Durban, KwaZulu-Natal. The study was motivated by challenges experienced by educators when undergoing their performance appraisals. There were several objectives that guided this study. It set out to evaluate the Integrated Quality Management System (IQMS) which is a tool that is used to appraise educators. This study also examined educators� perceptions of several features of the performance appraisal system such as the relevance of its goals, the way performance is measured and, the feedback and rewards systems used. A quantitative approach and descriptive design was adopted. The sample was drawn from an estimated target population of 1000 educators employed in various schools in the Umlazi district, Phumelela circuit. A total of 150 educators were selected using the cluster sampling technique. Data were collected using self-administered questionnaires. The quantitative results highlight that there was a high level of dissatisfaction with the performance appraisal system used. Educators were dissatisfied with the goals of performance appraisal, the way performance was measured, the feedback system used, and the reward system implemented. It also emerged that IQMS should be revised to cater for the needs of educators. The findings of the study will benefit the South African and KwaZulu-Natal Department of Education in their review and implementation of performance appraisal.

Keywords: Performance Appraisal, Reward System, Integrated Quality Management Systems And Performance Measurement, Educators.

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